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Our current processing time is approximately six weeks.

However, due to the Winter break (24 December 2025 returning on 05 January 2026), there may be a further delay of up to two weeks in completing your order.

A provisional transcript will show you the provisional results you have obtained so far, including a list of modules and marks (please note these are not confirmed until after the exam board and you are awarded your final degree).  

If you request a hard copy provisional transcript it will be authenticated with a university stamp.  

Alternatively, the same information is displayed with the same modules and marks on Blue Castle, which has a print function so you can download and print this out free of charge. This is a much quicker way for you to receive a copy of your modules and marks. 

Provisional transcripts cannot be shared electronically via email with you.  We can only send provisional transcripts electronically to third parties (other universities or employers). You will need to provide the email address of the institution that we're sending it to, or we won't be able to process your order. If an email address to an appropriate employer or further education provider is not provided, we will automatically refund you within the timeframes outlined below.  

We are currently experiencing a high level of demand for documents and as a result orders or refunds can be taking more than 6 weeks to process.   

If you have any questions, you can contact us in the  Student enquiry centre.   

Delivery options 

Email delivery - Please ensure that you include the full details of the organisation and email address of the third-party organisation in your order.  The recipient details will then be verified via the organisation’s website. If we can’t verify that the email address belongs to a third-party organisation, we will not be able to process your order and you will be refunded automatically.  

Royal Mail - is free of charge and will be sent by standard 2nd class delivery. There is no tracking information available.   

UK Tracked - this option will incur a £5 fee at checkout.    

International Tracked - tracked international post by airmail to overseas destinations. This option will incur a £10 fee at checkout.  

Courier - if you require an expedited service to overseas destinations, a fee of £30 will be added at checkout. Please note that we cannot deliver to PO Box addresses.  

World Evaluation Services (WES) - we have an agreement with WES for secure electronic transfer, which is a digital only service, please select delivery by email to use this service, providing your WES Reference Number (a six-digit number beginning with a 6) on the order form instead of an email for delivery.